| 1. Preparing for the job Download How to use this manual .................................................................8 How to maximize the impact .........................................................14 2. Setting the context of the training Part 1 Part 2 Getting to know each other ...........................................................20 Setting the context .......................................................................22 Exploring expectations ..................................................................26 Developing norms ........................................................................28 Benchmarking facilitation ..............................................................30 3. Participatory decision-making Part 1 Part 2 Part 3 Values of participatory decision-making ..........................................38 Participatory decision-making process ............................................43 Introducing divergent thinking .......................................................48 Introducing Groan Zone ................................................................56 Introducing convergent thinking .....................................................64 4. Facilitation fundamentals Part 1 Part 2 What is facilitation? ......................................................................68 Conventional versus participatory groups ........................................73 Role of facilitator ..........................................................................79 Introducing the skills of facilitator ...................................................86 Attitude of facilitator .....................................................................88 5. Core roles of a facilitator Part 1 Part 2 Practicing being content neutral .....................................................96 Practicing being a group process guide .........................................102 Making your meeting more effective .............................................110 Designing meetings .....................................................................117 |
6. Practicing facilitation skills Part 1 Part 2 Practicing listening ...................................................124 Practicing questioning ..............................................129 Practicing probing ....................................................133 Practicing paraphrasing ............................................137 Practicing dialogue ...................................................140 Practicing reframing and inclusive solutions ................144 Practicing tracking and finding common ground ...........151 Practicing personal feedback .....................................156 7. Integrating skills Part 1 Part 2 Promoting full participation ........................................166 Handling difficult group dynamics ...............................175 Handling resistance ..................................................184 Fostering inclusive solutions ......................................189 Ensuring participatory decision-making .......................195 8. Optional session Part 1 Part 2 Part 3 Monitoring your meetings ..........................................204 Sharing facilitation problems ......................................212 Selecting facilitation methods .....................................214 Stranded in the bush .................................................228 Wilderness game ......................................................232 Identifying application opportunities ............................239 Facilitating change in your job ....................................242 Evaluating learning ....................................................248 9. Annex Part 1 Part 2 Different training scenarios ........................................254 Facilitating simulation in the classroom .......................261 List of facilitation resources .......................................263 Glossary ..................................................................267 |